Privacy Notice

For Grupo Ortiz, your privacy and trust are of utmost importance. As part of our commitment, we implement legal and security measures to protect your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties, published in the Official Gazette on July 5, 2010, as well as its Regulations and Privacy Notice Guidelines. This document aims to regulate the legitimate, controlled, and informed use of the personal data you provide us, ensuring your privacy.

Please read the following information carefully:

I. RESPONSIBLE PARTY FOR YOUR PERSONAL DATA

The party responsible for the processing of your personal data is Grupo Ortiz (hereinafter, 'the Responsible'), located at Calle Belisario Domínguez #30, Col. Centro, Morelia, Michoacán, with phone number 443 207 2593.

II. PURPOSE OF USE OF YOUR PERSONAL DATA

The personal data you, as the owner, provide us will be used exclusively for the following purposes: Internal registration and administration of contracted services. Issuance of digital tax receipts (CFDI). Sending communications related to our products and services. Confirmation and verification of your identity. Addressing information requests, clarifications, and complaints.

III. INFORMATION COLLECTED

The personal data you, as the owner, provide us will be used exclusively for the following purposes: Internal registration and administration of contracted services. Issuance of digital tax receipts (CFDI). Sending communications related to our products and services. Confirmation and verification of your identity. Addressing information requests, clarifications, and complaints.

IV. MEANS OF OBTAINING

Personal data will be collected through: Online forms on our website and social media. By phone, email, or messaging applications such as WhatsApp, with your express consent.

V. LIMITATION ON THE USE AND DISCLOSURE OF YOUR DATA

Grupo Ortiz has the necessary technical and human resources to ensure the protection of your personal data, preventing its loss, alteration, or misuse. We will only share your data with competent authorities when required by law. You have the right to limit the use and disclosure of your personal data by sending your request to: atencionacliente@grupo-ortiz.com.

VI. ARCO RIGHTS (Access, Rectification, Cancellation, and Opposition)

As the owner of personal data, you have the right to: Access your personal data we possess. Request the rectification of your data if it is inaccurate or incomplete. Request the cancellation of your data when you believe it is not being used according to the established terms. Oppose the processing of your personal data for specific purposes. To exercise any of these rights, you must send your request to atencionacliente@grupo-ortiz.com, including: Full name of the owner and a means to communicate the response. Documents proving your identity. Clear and precise description of the personal data on which you seek to exercise your rights. You will receive a response within a maximum period of 20 business days.

VII. REVOCATION OF CONSENT

At any time, you can revoke the consent you have given us for the processing of your personal data by sending your request to: atencionacliente@grupo-ortiz.com.

VIII. MODIFICATIONS TO THE PRIVACY NOTICE

Grupo Ortiz reserves the right to make changes or updates to this privacy notice in response to new legal provisions, internal policies, or changes in our business model. The modifications will be available on our website: www.grupo-ortiz.com.

IX. COMPETENT AUTHORITY

If you consider that your right to personal data protection has been violated, you may approach the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI).

For any questions or clarifications regarding this notice, you can contact us through the email atencionacliente@grupo-ortiz.com. Last updated: [November 14, 2024]